What's included in the transfer price?+
Everything between your hotel in Rio and the streets of Vila do Abraão: the air-conditioned shuttle ride (~3h), all port and boarding fees, the speedboat crossing to Ilha Grande (~30 min), bottled water on board, and English-speaking support before, during and after the transfer.
Is the Sustainable Tourism Tax (TTS) included?+
No. The Sustainable Tourism Tax (TTS), charged by the Angra dos Reis city council, is not included in the transfer price. It ranges from R$28 to R$100 per person depending on the period and is paid locally.
How long does the journey take from Rio to Ilha Grande?+
Around 3h30 door to door: about 3 hours from Rio to the Conceição de Jacareí port, then a 30-minute speedboat crossing.
Where does the pickup happen and at what time?+
We pick up directly from your hotel, Airbnb or apartment in Rio's Zona Sul (Copacabana, Ipanema, Leblon), Centro, Santa Teresa, Lagoa or Barra. We also pick up at both airports — GIG (Galeão) and SDU (Santos Dumont). We run several departures daily, from early morning to early afternoon. You'll receive an exact pickup window, plus your driver's name and plate number, 12 hours before departure by email. See our
complete guide to getting to Ilha Grande for all route details.
What is your cancellation policy?+
Free cancellation up to 48 hours before departure — full refund, no questions asked. Between 48h and 24h: 50% refund or free rescheduling. Under 24h: no refund, but we'll always try to rebook you within the next 7 days. If we cancel for any reason (weather, mechanical, port closure), you get a 100% refund — instantly.
Is the trip safe? What happens if the weather is bad?+
All our boats are Marinha-do-Brasil registered, fully insured, and operated by licensed captains. We don't sail in unsafe conditions — period. If sea state is rough, we either delay the crossing by a few hours or fully refund and rebook you the next day. Decisions are always made on the side of safety, never schedule.
Do you really operate in English?+
Yes. Our entire booking flow, vouchers, support chat and emails are in fluent English (we also speak French and Spanish). Drivers and captains have working English; for anything tricky, our team usually replies in under 15 minutes, 7 days a week.
How much luggage can I bring?+
One small or medium suitcase (dimensions: H 67 cm · W 68 cm · D 27 cm) per person + one backpack per person, included. For extra or oversized luggage, mention it in the booking notes and we'll allocate space.
What if my flight is delayed or I miss my pickup?+
Send us your flight number when booking and we monitor it automatically. If you're delayed, we'll move you to the next available departure at no charge. If you miss the pickup window for any reason, contact us — in 90% of cases we can rebook you the same day.
Do you offer round-trip transfers?+
Yes. The round trip is our most popular option — one booking, both directions, with a flexible return date you can change up to 24h before. See the
pricing section for details.
What about kids, strollers, or reduced mobility?+
Children of all ages are welcome. Kids up to 3 years old travel free if they sit on a parent's lap; from 4 years old the full price applies. We provide booster seats on request and the boats have life jackets in every size. For reduced mobility, please contact us — we'll arrange ramp-friendly boarding and a slower-paced crossing.
How do I confirm and pay?+
You pay the full amount at booking by card, Apple Pay or Google Pay — same level of security as your bank app. You'll get an instant confirmation by email, then a detailed voucher (driver name, plate, pickup window, captain) 12 hours before departure. No cash, no Pix, no surprises.
